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Dear partner,
Quick update about Argentina’s situation and our current commercial policy:
People will only be able to enter the territory by plane through the authorized airports in the province of Buenos Aires and Argentina’s Government has suspended flights from Brazil, Chile and Mexico (from March 27), due to the out of control spreading of the virus in neighboring countries. This closes the country for tourism, so anyone who is not Argentine or is not a resident will not be able to enter. Similar measure applies to flights from the UK., due to the new variant. Hopefully the decision is reverted soon and the borders re-open again within the next couple of weeks.
You can check our most updated commercial policy on ticket exchanges at:
https://www.aerolineas.com.ar/en-gb/landingsespeciales/landings/798_commercial-policy
Below you can see the most important points of the policy. Please note that these are only wide guidelines, I recommend you to check the mentioned link, and in case of doubt, you can always contact us at helpdesk.en@aerolineas.eu CC alvaro.moro@aerolineas.eu
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INDIVIDUAL
(APPLIES ONLY FOR TICKETS ISSUED ON OR BEFORE THE 15th APRIL 2021) |
GROUPS/SERIES (>10)
(APPLIES ONLY FOR TICKETS ISSUED ON OR BEFORE THE 31ST AUGUST 2020) |
| All ORIGINS AND DESTINATIONS**
Passengers with or without canceled flights who wish to make a change*, with original travel date from March 15 2020:
CHANGES IN THE DATE OF TRAVEL
- No penalty in all cases
- No difference in fare / miles if the date of travel remains withing the same season (peak vs. low, please check the fare basis)
CHANGES IN THE ITINERARY
- No penalty, paying difference in fare / miles (if any)
REFUNDS
- WITH AR CANCELLED FLIGHT. Allowed in all cases without penalty
- WITH NO AR CANCELLED FLIGHT. According to fare rules.
* ONLY ONE CHANGE IS ALLOWED.
** THIS POLICY DOES NOT APPLY FOR NON-SCHEDULED FLIGHS.
**ALL EXCHANGES MUST BE MADE WITHIN THE TICKET VALIDITY PERIOD.
- For tickets with original travel date between JAN 01 2020 and OCT 31 2020, the ticket will have a validity period of 23 months from the date of the first coupon.
- The validity of additional services bought on our website is 12 months from the date of purchase (not 23 months).
***UNDER THIS POLICY, The return is due to be completed by December 15 2021 |
Adhoc/Series groups with TICKETS ISSUED
←SAME COMMERCIAL POLICY AS INDIVIDUAL PASSENGERS.
(Return date must be on or before December 15 2021)
Adhoc groups with deposit only, with original travel date from January 31 to November 30, 2020.
The amount paid may be used to pay the deposit of a new group (for the same price or higher) if the return is on or before December 15 2021.
Adhoc/Series groups with No TICKETS ISSUED BUT WITH FULL PAYMENT with original travel date from January 31 to November 30, 2020..
The amount paid may be used for the total payment of a new group, (without paying difference between fares) if the return is on or before on December 15 2021.
These guidelines will be considered as long as the cancellations are generated with a minimum of 15 days prior to the flight, (for groups with departures from the month of October) ** |
We have also extended our Superflex conditions for new issuances, that follow the principles of this commercial policy. |