A British informa:
“In support of IATA Resolution 830d, we require you to add the customer’s mobile number and email address into bookings instead of your own. So if disruption occurs outside your working hours, the customer is notified as soon as we send a message, rather than you having to pass the information on. We should be able to save time for both you and your customer if we can notify them directly.
Updating customer contact details:
Amadeus – SRCTCE-EMAIL//DOMAIN.COM/EN SRCTCM-447771234567/EN
Galileo>SI.P1/SSRCTCEYYHK1/EMAIL//DOMAIN.COM/EN // >SI.P1/SSRCTCMLHHK1/447771234567/EN
Where the customer does not wish to provide their information to us, you must actively advise the customer that they may not receive information from the airline relating to disruption of their journey and enter the following remark: