A Turkish Airlines permite apenas até 2 VOIDs de bilhetes, por passageiro, num PNR.
Caso seja efetuado um terceiro VOID, a companhia enviará um ADM de €50.00 por cada VOID em excesso, acrescido de um ADM fee de €15.00.
No seguimento desta informação, a Turkish Airlines informa:
“If it was found out that the fraudulent transactions are done by business partners/agencies, “FRAUD PENALTY” up to 10 times the amount of the discrepancy will be applied. Fraudulent transactions with respect to ticketing will be penalized as follows:
- Regarding document based transactions, there will be a fine of 25% of the ADM amount in case of missing or fake/invalid documents.
- In case of manipulation of reservation & ticketing systems such as holding seats with fake ticket numbers, holding low class seats via 2 or more VOID transactions or name change, there will be an ADM of 50 EUR per ticket for international departures and 50 TRY for domestic departures.
- In case of transactions on expired/flown documents, there will be a penalty of 25% ADM amount. ADM computation will be done in accordance with the mil values on CED procedure in case of transactions on expired/inappropriate PASS tickets.
- In case of manipulation of reservation & ticketing systems, there will be a penalty of 25% of ADM amount.
- In case of mode of payment error, there will be an ADM of 100 EUR per ticket for international departures and 100 TRY for domestic departures.
- In case of inappropriate upgrade transactions following charges will be as follows;
- For domestic departures 750 TRY,
- For international departures:
For flights of 0-1500 km: 250 EUR
For flights of 1501-3500 km: 500 EUR
For flights above 3501 km: 1000 EUR
- In case of breach of Turkish Airlines Corporate Club program rules, enforcements against agents are as follows:
1. In case of out of scope use of discounted fares
- For the first incidence, the penalty will be 2 times the difference between the regular fare on the same fare class of the system and the discounted fare amount.
- For the second incidence, on top the penalty in article “a” above, all discounted fares for the agent’s member companies on the agent’s system with respect to Turkish Airlines Corporate Club will be cancelled at once and starting from that day onwards, no more member authorizations for that agent will be accepted.
2. If the members use tour codes which are not authorized;
- For the first incidence, the penalty will be the net amount equal to the ticket fee except taxes and fees.
- For the second incidence, on top the fines in article “a” above, all discounted fares for the agent’s member companies on the agent’s system with respect to Turkish Airlines Corporate Club will be cancelled at once and starting from that day onwards, no more member authorizations for that agent will be accepted.
- In case of improper use of TOD option;
- Improper use of TOD options, lowering the class after the TOD option is issued, divide and/or date change transactions on any PNR for which TOD option has been taken leads to an ADM of 200 EUR for international departures and 1,5 fold of the highest fare for domestic departures,
- If the TOD option was issued for a domestic bound but an international bound was added into the PNR later on, an ADM of 250 EUR will be issued.
- In case miles & smiles award tickets are subject to fraud/misuse, following ADMs apply:
- 2 times the highest applicable fare/mile value (sales) on the ticketed route for agent’s fraud/misuse,
- 2 times the mile value (sales) in case of all kind of redemptions and mile earnings via ghost accounts and unfair use of other applications of the FFP program,
- 2 times the mile value (sales) for expired award”