Air France and KLM | COVID-19 Voluntary Rebook and Refund Policy:


Air France and KLM are continuously monitoring the global COVID-19 situation and are adjusting their commercial policy to make sure you can assist your customers accordingly.

This policy only applies to voluntary situations, when the customer is no longer able or willing to travel
and when the flight is NOT cancelled by the airline and still operating.

For involuntary cancellation (flights cancelled by the airline) please refer to the Air France and KLM
Standard Schedule Change Guidelines on – News & Promotions – Schedule

Voluntary Rebook and Refund Policy»

Standard Schedule Change Guidelines»


Não perca mais tempo.
Emita connosco.

Av. D. João II, lote1.16.1, 9º,
1990-083 Lisboa

Horário de Trabalho
De segunda a sexta das 10h00 às 13h00 e das 14h30 às 19h00