Air France and KLM are continuously monitoring the global COVID-19 situation and are adjusting their commercial policy to make sure you can assist your customers accordingly.
This policy only applies to voluntary situations, when the customer is no longer able or willing to travel
and when the flight is NOT cancelled by the airline and still operating.
For involuntary cancellation (flights cancelled by the airline) please refer to the Air France and KLM
Standard Schedule Change Guidelines on AgentConnect.biz – News & Promotions – Schedule
Voluntary Rebook and Refund Policy»